TERMS & CONDITIONS
The small print matters
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Please always contact us in the first instance with any queries here. We strive to resolve any issues to the satisfaction of all parties.
These terms constitute the Contract made between us “Alison Morrish ” and you “the purchaser/customer”
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1. Shop Product(s) Details
1.1 We will make every effort to ensure that all descriptions, prices, colours and sizes are correct. Due to our products being handmade, please accept a small allowance for sizing due to varying fabric thickness and note online images may vary slightly to the finished delivered product. We recommend you read the full product descriptions, including any care information and contact us with any questions or queries prior to placing an order with us
1.2 Slight variations in both the fabric colour and texture may occur, the fabrics may vary slightly from the photographs we provide online, to in person.
1.3 Products may slightly vary from samples received. Whilst every effort will be made by us to ensure that dye colours match the sample shown to you, perfect matching cannot be guaranteed by our suppliers. If a sample varies more than what is considered a reasonable amount we will contact you in writing before commencing any work on your order and provide a new sample to confirm your happy with the variation before continuing with any order.
1.4 If providing your own fabric for a bespoke product, this must comply with the 1988 Fire safety legislation for domestic upholstery. We may require a fire certificate/receipt from your fabric supplier to let us know the fabric is fire retardant and suitable for domestic upholstery use or we can provide you a quote for arranging fire retardant treatment for you. It is the responsibility of the consumer, (you), to check with your supplier if a fire treatment is required for domestic upholstery use.
1.5 We reserve the right to decline a fabric if we don’t feel it is suitable or a certificate cannot be obtained. In this event, we will strive to find similar suggestions and can arrange free samples for you.
1.6 All our products are designed to meet the Furniture and Furnishings (Fire Safety) 1988 legislation meeting the safety provisions requirement for general domestic upholstery. Details of our suppliers can be provided upon request, including any fire safe certificates, should they be required.
1.7 We reserve the right to update our product and refurbishment terms at any time as the shop grows with new products and services in order to provide accurate up to date information for our consumers.
1.8 Any bespoke online shop brought products will be estimated in writing, this must be accepted and paid in full prior to the order being accepted. If we have not had a confirmation email from you within 7 days of our quotation email to you, we will cancel the order request and no charge will be made. A new quote would need to be requested if you would like to place the order outside of the 7 day confirmation email and the price may vary dependant on stocks and suppliers costings.
1.9 Once an order has been placed, if you request any changes outside of the 14 day cooling off period, this must be made in writing. The cost of any alterations or administrative costs will be charged to the customer and notified in writing. Alison Morrish can not be held responsible for any resulting delivery delays due to requested changes but we will ensure to keep you updated of any updated timescales in writing.
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2. Measurements
2.1 We will use every effort to ensure that all descriptions, prices, colours and sizes are correct. Due to our products being handmade, please note all sizes given are approximate and may vary slightly.
2.2 If you require a specific size for your item(s), please contact us for a bespoke quotation.This would fall under our bespoke made to order category on the shop, and will be priced as such. We can’t take responsibility for any item which doesn’t fit or is too small if the measurement provided by you for a bespoke piece is incorrect at the time of sale.
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3. Payment & Prices
3.1 We send a confirmation email with the details of your order on receipt of payment when ordering directly through our shop.
3.2 Payment will be taken in full at the time of the order, unless a deposit or payment plan has been agreed. You must pay by credit or debit card at the time of order. You undertake that all details you provide to us for the purpose of purchasing products will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds to cover the cost of any products.
3.3 The price of any product in our online shop is the price at the date and time of your order as outlined on our website.We reserve the right to adjust our pricing at any time to reflect our company growth, implement new designs, change materials or make service improvements.
3.4 On bespoke shop orders, (shop products designed using our bespoke option online) we will contact you with a bespoke product price, You must confirm and pay the invoice in full before we accept the order (unless a deposit or payment plan has been agreed in writing by us) or you can cancel the order for no charge. If we do not receive a confirmation email from you after 7 days of sending a quote we will treat the order as cancelled, not charge you, and notify you of this.
3.5 The transaction will be handled securely for you by Stripe.
3.6 We reserve the right to cancel any order placed by you at any time due to stock supplies but will endeavour to find a suitable alternative if requested. Should this occur we will confirm this in writing and offer you either a full refund or agreed alternative for the same cost.
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4. Customer Complaints and contract information
4.1 In the case of a dispute, we will aim to resolve the problem immediately. In the event of a dispute or problem with your goods, you should contact us as soon as possible so we can resolve any issues to the satisfaction of both parties.
4.2 When we quote for a bespoke product, you agree to enter a contract with us in writing. We may end the contract for a purchase or service at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not provide us with information that is necessary for us to provide the product(s) or service(s) within 14 days of written confirmation of a purchase or service;
(c) you do not adhere to the terms of the contract agreed or you fail to make payment for any unforeseen additional costs that arise, or changes requested by you, the consumer.
(d) you do not, within 14days allow us to deliver the finished product
4.3 You must compensate us if you break the contract. we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract. If we have already commenced manufacture of your product(s) or started any services, this may be the full price of the product paid or 50% servicing deposit payable by you which we will confirm in writing. If you have not waived the right to a 14 day cooling off period, and we have not commenced any services, we will refund any monies you have paid in advance for products we have not yet started working on.
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5. Data Protection
5.1 Alison Morrish will process your data in accordance with the Data Protection Act 1998. Please read our privacy policy for more information.
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6. Applicable Law
6.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
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7. Liability
7.1 In any claim against us, our maximum liability, in any event, will be limited to the original value of the goods supplied by us that are in dispute.
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8. Care & Claim Procedure
8.1 We cannot be held responsible for changes in the fabric due to environmental factors, accidental spillages, stains or negligence once delivery has been made. We recommend customers read our product care guides and fabric descriptions clearly before making a purchase. It is the customers responsibility to follow the care guide recommendations to ensure the longevity of their product.
8.2 Upholstered furniture will lighten over time if it’s exposed to direct sunlight, so be careful where you place your furniture pieces.To keep seat cushions looking their best and to help them wear evenly, be sure to regularly turn them. Give foam, feather or fibre-filled cushions a shake as often as possible to help them keep their shape.
8.3 Make sure any feet on your furniture are tightly fastened. Try not to drag them to avoid damage.
8.4 We recommend you use an upholstery brush to keep your fabrics looking their best and avoid unwanted marks. Any damage caused by brushes will not be covered as we cannot guarantee the quality or supplier.
8.5 Any stain removers or similar products, unless specifically recommended by us that cause damage to the product will not be covered within the returns window. Please read the recommended care guides for further information.
8.6 We endeavour to always send out quality products, however mistakes can occasionally happen. Should you receive a faulty or damaged item(s) you should notify us within 7 days. Provide a detailed description in writing, with photographs and/or videos of any area(s) that are damaged/defective within 7 days of receiving the item(s). Provided evidence is received within the time frame, we will assess the fault and arrange to repair or replace the item(s) as soon as reasonably possible.
8.7 We will not accept returns where you, the consumer has attempted to carry out a repair yourself or by using a third party company. We will not accept returns which have been caused due to personal negligence or environmental factors behind our control once the product has been accepted following delivery. We encourage you to contact us directly so we can deal with any fault or damage queries to reach a satisfactory outcome for both parties. Please refer to our returns policy page for further details on refunds and returns.
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We strive to provide a high quality of personal service support to our customers and endeavour to provide accurate information to the best of our ability as outlined by consumer law. Please refer to the Consumer rights Act (2015) should you require any further details about your statutory rights outside of this informative agreement.
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Thank you for visiting our website, as a small family business we strive to provide an exceptional service and we actually do a little happy dance when someone makes an order. If their are any issues, questions or suggestions please do get in touch 🙂